When your business is struggling, you feel the pressure to take some immediate actions. You start cutting costs, replace leaders you feel are at fault, you launch new initiatives hoping something will work, and redefine metrics of success. While taking action is necessary, uninformed action is one of the most common reasons turnarounds fail. This is where root cause analysis becomes indispensable—not as a technical exercise, but as a strategic discipline.

So, what is leadership really? There have been hundreds, if not thousands, of books written on the topic. However, for me, it's about returning to a core set of values and behaviors that really determine true, authentic leadership.